TruSIP

TruSIP

Network status

Some services are experiencing issues

Last refreshed 2026-10-12 05:06 BST

Services

DSTNY
Degraded performance
Call Routing Connect Me Legacy Softphone Teams Connect Ordering Portal Self Service Portal Call Recording Call 2 Teams
SIP Trunks
Operational
Call Routing Yeastar Call Recording Management Portal AI Call Processing
Yeastar
Operational
Call Routing Yeastar Cloud Self Hosted Appliance
EG Technologies
Operational
Connectivity
Operational
BT Broadband Vodafone Broadband Zen Broadband

Active incidents

1
DSTNY

Intermittent Call Failures – ConnectMe

DSTNY advise they are currently investigating an issue affecting ConnectMe. This is causing intermittent inbound and outbound call failures. The teams are working to identify the root cause and implement a resolution. A fix is currently being deployed to the affected platform, and the rollout is under close monitoring. This will prevent new occurrences, but some users may still be affected by outdated data. If you experience any issues, logging out and back in again should resolve the problem. In the meantime, we are working to correct the affected user data on our side. Updates will be provided every 60 minutes as we learn more. We apologise for any inconvenience caused and appreciate your patience during this time.

degraded
Connect Me
Started 2026-10-02 15:21 BST Duration 9d 13h
  1. 2026-10-02 15:29 BST · Update posted
    DSTNY have identified the root cause of the incident and have prepared an emergency fix. Deployment of the hotfix began from 13:00 UTC and is progressing as planned. We expect the deployment to be completed by 15:00 UTC. Once it has completed, we will let you know so that you can retest straight away. In the meantime, if you experience any issues, logging out and back in again should resolve the problem. We will provide an additional update following the deployment, or sooner if necessary. Thank you for your continued patience and understanding as we work to resolve this matter.